Thursday, July 7, 2016

[New Post] Homegrown: 5 Local Marketing Tactics for Small Businesses

 

Blogs

Homegrown: 5 Local Marketing Tactics for Small Businesses

Amanda Eldridge

Local Marketing Tactics for Small Business

For many small business owners, home is not just "where the heart is." It's where the money is, too.

Thanks to a trifecta of trends, local marketing strategies offer today's entrepreneur more opportunities than ever. More consumers are mobile, more brands are re-focusing on relationship marketing and more location-based technology is making it easier to connect the two.

If you are looking to draw in more customers and establish loyalty for generations to come, your local marketing efforts must be prioritized.

It's easy to get overwhelmed, though, by the various tactics the digital landscape offers. Get started with the following tips.

1. Monitor review and news sites.

With 88% of consumers trusting online reviews as much as personal recommendations, monitoring what's being said about you on review sites and in local media is very important.

In addition to building relationships with local news outlets, read and respond (when appropriate and in a professional manner) to reviews on Yelp, TripAdvisor, Amazon and other sites that are relevant to your industry.

While organically earned media and third-party reviews are best, you'll find that some businesses encourage reviews via in-store signage, their website, and social media channels. Every review site offers different guidelines on this practice. Research each site to learn about their stance on review requests and best practices for managing your business profile.

As you earn media coverage and customer reviews, consider linking to these mentions and review profiles from your own website. Reviews are often a key factor in a customer's purchase decision and an easy way to build an online record of the consistent good service or products your business provides.

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2. Build and maintain a referral program.

Tap into the power of customer referrals by establishing a referral program for your business. Referral programs, like most incentives, provide customers with discounts to bring more business in the door.

Because your customers know their social circle very well, this word-of-mouth marketing tactic is an excellent way to target new audiences.

To set up your program for success, ensure that your customers are aware of its existence. Make the program easy to locate/navigate to from the home page on your website. If a customer makes a purchase, consider presenting the program after the sale to incentivize future purchases.

Developing a referral program does take time and research – provide proper motivation by making sure the rewards you give match what your customers want.

3. Optimize your local search listings.

Time is of the essence for today's shoppers, and local search directories make it easier to research businesses on the go.

Check your business’s local search results to make sure the information is complete and up-to-date. You can also register your business with local search directories like Google My Business, Bing Places for Business and Yahoo's Aabaco Small Business Localworks.

Provide information that will help customers connect with you, including your physical and web addresses, phone number, business email address, and photos. Optimizing your overall web presence is also important. Check out our recent blog post, SEO and Discoverability: Similar, But Not the Same for more content discoverability tips.

4. Host a contest.

Local contests and sweepstakes have long been used to grow businesses' fan base and encourage audience engagement. However, they now can help you learn a bit more about current and prospective customers – including what marketing channels brought them to your content and what products they previously purchased/are interested in.

Set your contest up for success by having clearly-defined goals, guidelines and methods for measuring/announcing the results. And if you use a service or social platform to help host and promote the contest, be sure to understand all terms of service before proceeding.

5. Cross promote with other local businesses.

When planning your marketing, don't overlook your relationships with other businesses in your community. Combining your efforts with another local business is a budget-friendly way to reach more customers.

For instance, consider offering a special promotion for customers who frequent a different (non-competitor) business. If your business is located next to a sandwich shop, offer a 10% discount to the sandwich shop while they offer their customers a similar discount for your store. Because many store locations are in close proximity, it can be a win-win for both retailers.

Getting the word out about your brand is key to gaining a strong foothold in your community and growing your customer base. It takes planning to identify who your audience is, where you can best reach them, and what sort of messaging they're looking for.

Download our white paper Gain Targeted Audience Attention with PR Newswire for more helpful tips about understanding your audience and capturing their attention.

Author Amanda Eldridge is the director of strategic channels at PR Newswire where she educates small business owners and nonprofits on affordable PR & marketing solutions.  She has 15 years of experience in both communications and journalism and has worked in a variety of roles to put her into a position of expertise in her field. Follow her at @prnsmallbiz for tweets about small business marketing trends. 

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Wednesday, July 6, 2016

[New Post] Pre-Launch Checklist to Align Your Multichannel Marketing

 

Blogs

Pre-Launch Checklist to Align Your Multichannel Marketing

Annemaria Nicholson

How to Launch a Multichannel Marketing ProgramWith today's audiences exhibiting so much crosschannel behavior, promoting your message across a mix of paid, earned, owned and social channels is the only way to reach new audiences, generate leads and drive brand revenue.

Successful multichannel marketing isn’t easy, though. Research and planning, commitment from your entire department and thorough, actionable reporting are all required.

In High-Impact PR Planning that Drives ROI & Supports Demand Generation, we look at how to get started with your content promotion plan — from setting goals and identifying the best channels for promotion to determining which pieces of content you want to share.

Once you do this legwork, it's time for the fun part: rolling out your strategy across your marketing channels.

Follow this checklist to get brand leaders, content marketing and operations teams, and other stakeholders on board for a successful multichannel launch.

Pitch your vision in full.

The first step is to present your proposed plan to each channel individually. This gives you an opportunity to answer questions, address concerns and note necessary changes and requirements.

Outline the program's goals, what will be promoted, how often promotion will occur, and which channels will be involved.

Prioritize and schedule your presentations in order of traffic origination. For example, if most of your traffic is driven by your company blog, it's best to make sure that channel owner has full faith in your plan and doesn't see any objections before moving forward.

Once you've spoken with your channel leaders, look at the changes they've requested and their reasons for feedback, then accommodate where possible. This is a team effort with lots of moving parts. Understanding them in advance will help you down the road.

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Determine channel and operations requirements.

Identify everything that will need to be done behind the scenes for your program to run smoothly.

Your channel leaders are the experts on their channels' needs – work with them to find out what promotional copy and multimedia has to be created, who will be handling it, what their deadlines are, and if there are gaps that you can assist with.

Furthermore, so that you can accurately measure and attribute success, every channel's promotion must be accounted for in your automation software with its own trackable link and landing page. Coordinate with your marketing operations team to ensure these things are fully implemented in your demand generation program before your promotions occur.

Plan your promotion schedule.

With the initial feedback, data, and channel requirements in hand, you can begin to determine the publishing sequence of content across channels. You'll need to be flexible here, as you may run into other scheduling factors: product launches, holidays, large news events, previously planned content, etc.

Additionally, keep your mix of paid, earned, social and owned channels in mind. For instance, your social media channels will not only be promoting the program's content. It will also be promoting other channels' promotions like press releases, blog posts, webinars, and videos.

If you have to double-up with multiple channel promotions on the same day, try to avoid channels that have a lot of audience overlap or take similar approaches in their promotions.

The perfect sequence will be the result of testing. You'll likely need to modify your approach over time to find the channel sequence and date range that drives the most success.

Reiterate value and set expectations.

In order to rally support from all stakeholders and keep everyone on track, it's important to remember what is at stake: working together to exceed your brand's visibility, engagement and revenue goals.

To get continued buy-in, you must have a plan in place to show everyone how they are helping meet those goals. Before you launch, let them know how you'll be reporting performance.

Additionally, understand that multichannel marketing takes maintenance. As the program moves forward, you'll continue to gather performance data and stakeholder feedback and make adjustments based on what you uncover.

From our own multichannel promotions, we've found that coordinating a closely sequenced promotion across multiple channels can achieve an increase in views of more than 97% and 222% increase in content downloads, as compared to content that is not promoted on a multichannel level and/or not coordinated in an organized sequence.

If you build a strategy based on solid data and align your promotion across your marketing team, your entire demand generation program will be given the fuel it needs to soar. Now all you have to do is put in the key and start the engine.

Download High-Impact PR Planning that Drives Demand Generation to learn more about picking the right content platforms and promotion channels to achieve your business goals.

Author Annemaria Nicholson is a solutions & customer lifecycle marketing manager at PR Newswire. In addition to designing integrated marketing programs for PR Newswire and CNW, she's responsible for promoting the companies' content and multimedia distribution, reporting, and e-commerce solutions. You can contact her via LinkedIn.

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